One of the first email exchanges with a customer upon my return to work:
Him to me -
Subject: Freight
My man in S. A. is hearing that your company is going to freight collect with an order charge. That being true, would you please give me your competition's phone number?
Me to him -
RE: Freight
"Only for shipments that go every other Thursday between the hours of 10pm and midnight, unless your order was entered on an odd-numbered day before noon. Still the best deal in the industry! Thanks for allowing me to clear this up for you."
Nice to know I still have it! (Wonder why he hasn't ordered lately?)
Tuesday, May 20, 2008
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